FAQ
How long does it take to receive my order?
We do our best to ship your order withing 3 business days of your purchase (excluding weekends). We provide full tracking information and will update you along the way. Should you want any additional updates please email us at betterliving@regenbodylab.com at any time!
Additionally you can OPT-IN to text alerts for your order by CLICKING HERE
Do you offer shipping to me?
We offer insured FREE shipping US wide! Orders will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-8 business days to arrive. As used herein, “business days” excludes Saturdays, Sundays and national holidays.
What if I receive the item and I don't like it?
Change your mind? No problem! We will accept a return within 30 days of you receiving it. We only ask that the customer covers the return shipping. We do request that the product is returned in 30 days & in the same condition it was sent. Our warehouse team will inspect the item prior to refund. If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
What if my item is damaged?
We will take care of it! Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos betterliving@regenbodylab.com and we will ensure a replacement is sent out and instructions are given regarding the damaged item.
What if I find a better price online?
If you find a better price online for the same item we will beat it! Simply reach out to us and we will ensure you're satisfied with the price you're given!
Didn't answer your question? Let's chat!
Use our live chat, email us betterliving@regenbodylab.com or call us (877) 585-8735
Can I use a discount code in a sale?
While we can't accept discount codes in conjunction with sales or other discount codes we do pride ourselves on offering the best prices on the internet. If you find a better price online or a sale on another website displaying a better price we will beat it! Contact us on hello@nookhavenfurniture.com.
Do you offer wholesale or bulk purchases?
ReGen Bodylab was created with the idea of being a sole-source vendor for Wellness Business owners. Because of this we created a Business Partnership Program that offers wholesale and bulk purchasing options for businesses looking to stock their wellness centers with our therapeutic equipment. We understand the needs of businesses and are committed to providing competitive pricing and discounts for bulk orders.
Our Business Partnership Program is designed to accommodate businesses of all sizes, whether you're a small boutique wellness center or a large-scale spa facility. We have a dedicated B2B Sales Team that works directly with the businesses who choose to partner with us.
This program offers a range of benefits including dedicated account management, personalized support, and flexible payment terms. We work closely with each business to understand your unique needs and tailor a solution that meets your requirements.
If you're interested in learning more about our Business Partnership Wholesale Program or obtaining a quote for bulk purchases, please contact our dedicated Sales Team at (877) 585-8735. Or send an email to betterliving@regenbodylab.com with the subject "Business Partnership Program".