Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase from ReGen Bodylab. If for some reason you are not satisfied with your order, you may return the item(s) within 30 days of delivery for a full refund or exchange.

Return Eligibility:

• To be eligible for a return, items must be unused, in the same condition in which you received them, and in their original packaging.
• Certain products may be subject to additional return restrictions or fees. Please refer to the product description or contact our customer service team for more information.

How to Initiate a Return:

1. Contact our customer service team to request a Return Goods Authorization (RGA) number. Phone: (877) 585-8735 Email: betterliving@regenbodylab.com
2. Pack the item(s) securely in the original packaging, along with any accessories or documentation.
3. Clearly write the RGA number on the outside of the package.
4. Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

Refund Process:

•  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges:

• If you would like to exchange an item for a different size, color, or model, please indicate your preference when contacting our customer service team.
• Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item(s).

Exceptions:

• If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product- specific return information.

• ReGen Bodylab only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

Cancellations

• If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
• Cancellations received before shipment will receive a full refund.
• Orders canceled after items have shipped will follow our 30-Day Return policy and will be subject to return shipping costs.